CHARLOTTE, NORTH CAROLINA, August 1, 2018 – UTC Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), today announced that it has entered into a multiyear agreement with Thermal Protection Services (TPS), a division of Vehicle Technical Consultants, Inc. (VTC), to provide nationwide product support for the transit industry. TPS is the first commercial ground vehicle fire protection systems parts distributor for Kidde Technologies’ products in the United States. This agreement will provide Kidde Technologies customers with a nationwide service network, which will improve field service, reduce downtime of equipment and enable quicker access to repair parts.
The agreement represents Kidde Technologies’ continued dedication to improving customer experience through enhanced resource availability. The service network will enable customer access to hundreds of common part numbers, help ensure better consistency with bottle refill pricing and service, and house the most common parts required to maintain systems, including after sales support, training and warranty support.
The agreement also establishes a parts hotline for customer convenience. By calling 833-433-FIRE, customers will reach TPS headquarters in Perris, California, and will be able to quickly and easily order replacement parts or obtain support information from a team of knowledgeable service technicians across North America.
“We look forward to building on our relationship with TPS,” said UTC Aerospace Systems Kidde General Manager Erin McCleave. “We are pleased to offer this increased level of service to our customers and to collaborate with organizations like TPS.”
About UTC Aerospace Systems UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products. UTC Aerospace Systems designs, manufactures and services integrated systems and components for the aerospace and defense industries, supporting a global customer base with significant worldwide manufacturing and customer service facilities. For more information about the company, visit our website at utcaerospacesystems.com or follow us on Twitter: @utcaerosystems
About United Technologies Corporation United Technologies Corp., based in Farmington, Connecticut, provides high-technology systems and services to the building and aerospace industries. By combining a passion for science with precision engineering, the company is creating smart, sustainable solutions the world needs. For more information about the company, visit our website at www.utc.com or follow us on Twitter: @UTC