Pratt & Whitney, a United Technologies Corp. company (NYSE: UTX), is launching its Entry Into Service (EIS) program for the Geared Turbofan engine family. When Geared Turbofan (GTF) engines enter service in 2015, a global partner network will be in place and prepared to support customers 24/7 on day one of EIS.
"Pratt & Whitney will launch Geared Turbofan engines on five major aircraft platforms over the next four years," said Andrew Tanner, vice president of Customer Service. "We are building on our comprehensive customer service network to ensure the highest level of support for the more than 50 global operators who have already placed firm and option orders for over 5,500 engines."
Pratt & Whitney's EIS program will ensure that all preparation activities are in place and ready to respond rapidly to any customer need. The company is investing in its existing, comprehensive service network of global facilities, Global Operations Command Center and over 250 service professionals to provide 24/7 customer support. The EIS plan also includes customer training, tooling, focused customer communication, as well as tracking customer fleet analytics.
"To ensure preparedness and uncover the unexpected early, we will be conducting simulation exercises with customers to determine their needs and preferences so that we are ready to work together," Tanner said.
"Swiss International Air Lines is pleased to be working with Pratt & Whitney on preparing for the GTF Entry Into Service," said Peter Koch, project manager Bombardier CSeries, Swiss European Air Lines. "We are confident Pratt & Whitney will be ready to provide a seamless EIS experience."
"Pratt & Whitney has invested billions of dollars in the Geared Turbofan engine program. Now we are building on this investment in terms of EIS readiness and product support," Tanner said. "When our Geared Turbofan engine family enters revenue service, Pratt & Whitney will be tooled, trained, and ready to support any customer need that arises."
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, auxiliary power units, and small turbojet propulsion products. United Technologies Corp., based in Hartford, Connecticut, provides high technology products and services to the building and aerospace industries. To learn more about UTC, visit its website at www.utc.com, or follow the company on Twitter: @UTC.
This press release contains forward-looking statements concerning future business opportunities. Actual results may differ materially from those projected as a result of certain risks and uncertainties, including but not limited to changes in levels of demand in the aerospace industry, in levels of air travel, and in the number of aircraft to be built; challenges in the design, development, production and support of advanced technologies; as well as other risks and uncertainties, including but not limited to those detailed from time to time in United Technologies Corps.' Securities and Exchange Commission filings.