Otis China Launches Industry-Leading Digitized Service Maintenance


Paperless e-reports roll out in Tianjin

TIANJIN, China, April 1, 2016 - Following the release of governmental guidelines encouraging paperless elevator maintenance management, Otis China continues to lead the industry with the roll out of its paperless Otis Eagle Service (OES) starting in Tianjin. Otis is a unit of United Technologies Corp. (NYSE: UTX).

Published in February 2016 by China’s General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ), the Guidelines for Encouraging Use of Paperless Elevator Maintenance Records (the Guidelines) encourage the industry to adopt information technology to improve the quality and efficiency of elevator maintenance management and safety supervision.

In January 2016, OES was approved for use in Tianjin by AQSIQ and the Tianjin Municipal Administration of Quality and Technical Supervision. In support of the AQSIQ Guidelines, Otis China plans to extend OES to other major cities, including Beijing, Shanghai, Guangzhou, Shenzhen and Hangzhou. The Huangpu District in Shanghai launched its paperless elevator maintenance project in December 2015. Otis China plans to extend OES to all service centers nationwide.

As the industry leader with a strong legacy of innovation, Otis introduced its digitized elevator service maintenance system (OES) in 2013. The system allows OES mechanics to upload daily maintenance data directly through mobile terminals and complete the maintenance process by obtaining e-signatures from customers. This eliminates paperwork and significantly enhances the efficiency and transparency of elevator maintenance.

Using cloud-computing storage, the OES system saves maintenance reports directly to the Tianjin Municipal Archives and allows customers and supervisory authorities to read, track and manage them online. These e-reports are official documentation for elevators maintained by Otis, helping to improve the efficiency of the quality inspection process.

OES connects mobile phones to the Otis central maintenance computing center. Technicians can automatically receive their assignments, access detailed information on specific elevators, and provide feedback to customers and the central hub upon completion of work. The system also monitors other information in real-time, such as records of maintenance processes, parts replacement and service completion acknowledgment by customers.

The breakthrough OES system replaces traditional maintenance management that relied on manual processes and paper records for more than a century. Meanwhile, the system also makes elevator maintenance more eco-friendly. It is estimated that about four sheets of A3 paper are required every month to record maintenance data for each of the 4 million elevators now in use in China. Assuming that one tree can produce 25,000 sheets of A3 paper, 640 trees would be saved each month if all of China’s elevators were maintained with the paperless OES system. This would save approximately 7,680 trees annually, or about 30.67 square kilometers of forests total.

“OES, as an innovative service customized for the internet era, demonstrates Otis’ leadership in service and technology,” said Tony Black, president of Otis Elevator (China) Investment Co., Ltd. “Digitization will continue to drive the future of our service offerings to deliver higher efficiency, safety and customer satisfaction.”

About Otis
Otis is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains more than 1.9 million elevators and escalators worldwide. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.otis.com.

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