Carrier Transicold Glasgow has been named Service Partner of the Year 2015 as part of Carrier Transicold UK's annual Performance Assessment and Competitive Excellence (PACE) awards. Carrier Transicold, which operates in the UK as Carrier Transicold UK, helps improve global transport and shipping temperature control with a complete line of equipment for refrigerated trucks, trailers and containers, and is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX).
It marks the first time Cambuslang-based Carrier Transicold Glasgow, which provides aftersales support to temperature-controlled fleet operators in the east of Scotland, has taken top place in the PACE programme. The result reflects the company's consistently high standards of service delivery.
Launched in 2008, PACE measures the performance of Carrier Transicold's network service partners against 26 rigorous key performance indicators (KPIs) spanning 40 individual service standards. KPIs are monitored in real-time via unique web management software and include planned maintenance completion rates, breakdown response times, first time fixes and spare parts availability.
"Delivering first class aftersales support is absolutely critical to our business, and we believe these measurements directly translate into better customer satisfaction across the board," said Scott Dargan, managing director, Carrier Transicold, Northern Europe & Service EMEAR. "Every year, we adjust the PACE performance criteria to raise the bar even higher to ensure the programme continues to develop in line with segment requirements. It gives our customers the confidence that our network service partners will deliver the highest standards of quality and service at all times."
Liverpool-based Carrier Transicold North West and Stockton-On-Tees-based Carrier Transicold Northern took second and third places, respectively, in the programme, earning Premier Service Partner status. Ipswich-based Carrier Transicold Eastern was named as the Most Improved Service Partner 2015, building upon its strong 2014 performance.
The Carrier Transicold UK network spans 22 locations across the UK and Ireland. Each service partner is an independent company, providing service for Carrier Transicold equipment. Together, these service partners employ more than 155 mobile service engineers who are responsible for the installation, service and repair of temperature controlled equipment fitted to vans, trucks and trailers. Their roles include annual temperature control testing and certification as well as F-gas regulation compliance.
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems. Carrier Transicold is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.transicold.carrier.com, or follow Carrier on Twitter: @CarrierGreen.