In order to expand its geographical coverage and enhance its customer service, Carrier Transicold France recently opened a new service centre in Wissous, near Paris. Carrier Transicold, which operates in France as Carrier Transicold France, helps improve global transport and shipping of temperature controlled cargoes with a complete line of equipment for refrigerated trucks, trailers and containers, and is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX).
The Wissous service centre is strategically located near the city of Rungis, home to Paris's largest international agro-food market. The new facility's workshop is equipped with a temperature pull-down testing facility to certify the refrigeration capacity of Carrier Transicold units in accordance with Agreement Transports Périssables regulations. Designed to perform high quality, timely work in a safe and secure environment, the facility includes a well-stocked regional spare parts warehouse for shipments and over-the-counter sales.
Additionally, customers have access to Carrier Transicold's around-the-clock OneCALLTM service. This technical hotline is available in 117 languages, 24 hours a day, seven days a week, to help direct customers to the nearest service centre.
Technicians are regularly trained and certified by Carrier Transicold France, as more than 4,000 training hours are invested per technician with 200 technicians educated each year. There are 12 technicians at the Wissous service centre, each with refrigeration, diesel mechanics and electrical expertise to properly maintain refrigeration units.
The Wissous service centre team works together to meet customer expectations for optimal quality mounting, troubleshooting and repair, ensuring operational efficiency of refrigeration units and cold chain continuity. The goal is to help ensure customers' goods are transported on time at controlled temperatures and in optimal condition to the end customer.
"Every aspect of our service centre - the location, the infrastructure, the services offered and the technical teams - was designed with the intent of providing our customers with value-added service and support, where and when they need it most," said Jean-Pascal Vielfaure, managing director, Carrier Transicold France. "With 61 service centres and 250 technicians in France, service is an important component of Carrier Transicold France's overall offering. We consistently strive to not only meet - but exceed - customer needs."
For more information about Carrier Transicold France and its products and services, visit www.carriertransicold.eu.
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems. Carrier Transicold is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.transicold.carrier.com, or follow Carrier on Twitter: @CarrierGreen.