U T C   C O R P O R AT E   I N I T I A T I V E S   United Technologies believes performance is linked to business discipline, ethical conduct and responsible citizenship. Operating honestly and efficiently while minimizing environmental impacts and providing sustainable products is in everyone’s best interest. The following accomplishments illustrate our success in living up to these beliefs.
        As a result of intense focus, we’ve seen marked reductions in on-the-job injuries, air emissions, waste, and energy and water use. In November, a UTC factory in Canoas, Brazil, passed 15 million hours without a lost-time accident, the last one occurring there in 1997. Not only is this the best record within UTC, according to U.S. National Safety Council statistics, it’s the best known record in the metal fabrication industry.
        UTC donated more than $14 million to charitable organizations in 2003. The United Way of the Capital Area (Greater Hartford) received more than $7 million from UTC and its employees, representing 27 percent of the Capital Area’s total amount raised. Separately, the United Technologies Greater Hartford Marathon, one of UTC’s signature community events, was named 2003’s Race of the Year by New England Runner magazine.
        UTC’s benchmark Employee Scholar Program, supported by the investment of nearly $400 million since 1996, has enabled more than 13,500 employees to graduate from educational institutions all over the world. The company’s intranet-based Learning Portal, with registrations totaling more than 200,000, provides access to the Employee Scholar Program and hundreds of Web-based training courses. In 2003, Web-based learning accounted for more than 30 percent of UTC’s training enrollments.
        Achieving Competitive Excellence (ACE) is UTC’s comprehensive quality improvement initiative. ACE continues to strengthen virtually every aspect of UTC operations, from product design and manufacturing to business process management and financial performance. 2003 program milestones included the first four Gold sites in core manufacturing operations, with 25 percent of the operations across the company at either the Gold or Silver level.