C H U B B   Innovative products and a tradition of outstanding service have made Chubb a global leader in electronic security, fire protection, monitoring, security personnel and rapid response.
        For 186 years, Chubb has been selected to safeguard the world’s most treasured landmarks and vital operating facilities. Current customers include Oxford and Cambridge universities, the Wimbledon tennis tournament, the Eiffel Tower and the Canberra Deep Space Communication Center in Australia. The company employs 47,000 people in more than 20 countries, and has market leading positions in locations as diverse as Canada, Hong Kong, Australia, France and the Ireland.
        Chubb’s focus on technology is exemplified by its Toronto-based subsidiary,Verex Technology, whose pioneering products integrate intrusion detection, access control, video surveillance and digital video recording in flexible, expandable configurations that allow the management of up to 64,000 users from a single station as small as a laptop computer.
        Soon after UTC’s acquisition of Chubb in July 2003, the new management team under President Olivier Robert toured major operations in Asia, Australia, Europe and Canada, and studied operations from guard patrols to remote video monitoring. The team then set out to identify the areas of greatest potential and integrate them into a broader strategic framework.
        At the same time, processes were set in motion to help Chubb capitalize on UTC’s operational strengths. New initiatives in supply chain management, back-office operations, information technology and employee development are all being rolled out in 2004. A priority is to introduce the ACE program that has been so effective in other UTC businesses.
         In 2004 and beyond there will be an increased focus on the development of proprietary technologies for Chubb.
        Under the direction of its new leadership team and energized by potential synergies with other UTC businesses, Chubb is poised for renewed growth—both organic and by acquisition — as well as improved financial performance.