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What Can You Expect an Ombudsman to do?
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What Can You Expect An Ombudsman To Do?

UTC’s Ombudsmen are a confidential and alternate channel for communications. You can expect an Ombudsman to:

  • Listen to what you have to say in a fair and impartial manner;
  • Discuss your concerns with you and help you clarify your issues;
  • Help you identify and evaluate your options;
  • Help gather information, explain policies, or direct you to other resources;
  • Serve as a neutral party to help seek a fair review; and
  • Offer coaching, such as helping you prepare for a difficult conversation.
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