What Can’t You Expect an Ombudsman to Do?
- Make decisions for anyone;
- Make policy or management decisions;
- Accept or receive notice of claims against the company or replace formal communication channels;
- Provide legal advice;
- Testify with respect to confidential communications or participate in formal or legal proceedings;
- Conduct investigations, or
- Take sides in a dispute or serve as an advocate for any person, point of view, or for the company.