-
Otis
Pratt & Whitney
Sikorsky
UTC Aerospace Systems
UTC Climate, Controls & Security
-
Otis
-
Pratt & Whitney
-
Sikorsky
-
UTC Aerospace Systems
-
UTC Climate, Controls & Security
-
Ombudsman or DIALOG – Which should I use?
Ombudsman or DIALOG – Which Should I Use?
UTC's Ombudsmen are available through DIALOG or by telephone worldwide. Communicating with an Ombudsman allows you to have an off-the-record discussion and explain your situation in greater detail. For these reasons, you may want to call an Ombudsman to address issues that require explanation, extended discussion, or that involve complicated facts. The Ombudsman will discuss your available options and next steps in the process.
DIALOG accepts written inquiries only, and is ideal for asking simpler, business-related questions, expressing concerns, suggesting change, reporting a problem, or even complimenting someone’s ideas or performance. DIALOG is not as well suited for legal issues or issues that require investigation. UTC management strives to respond to each DIALOG within 14 days from the date received. If a DIALOG raises a potential ethical or legal concern or deals with a complex issue, the DIALOG Program Coordinator may refer your DIALOG to an Ombudsman. Should your issue be handled by an Ombudsman it may take longer than 14 days to process.
