Overview

UTC wants to hear what employees and others have to say – your questions, ideas, suggestions, criticisms, concerns, complaints, and compliments.

Generally, the best way to communicate with UTC management is by a direct contact; however, there might be occasions when you wish to discuss what’s on your mind but not want your name or identity known by management – or not revealed at all. Some people prefer an “off-the-record” discussion regarding a workplace issue or to report concerns about possible wrongdoing. Others want to speak with someone about their options, or to make a report without taking more formal action. UTC’s Ombudsman/DIALOG Program is the communication channel designed to meet those needs.

Ombudsman/DIALOG is an alternate communication channel that is --

• Confidential, which means that it protects your identity and doesn’t reveal your name;
• Neutral, which means that it facilitates clear and understandable communication while not serving as an advocate for management, an employee, or third-party; and
• Independent, which means that it operates separately from management.

Ombudsman/DIALOG can be accessed either by phone, directly to an Ombudsman, or in writing, by sending a “DIALOG”. More complex issues, including legal issues or those that will require investigation by management, ordinarily are handled by an Ombudsman. Less complex issues ordinarily are handled by DIALOG Program Coordinators, who work under the direct supervision of the Ombudsmen. Written DIALOGs can be sent either by mail or by using a secure, encrypted, web-enabled system hosted outside of UTC.

Note: Under French law, the scope of Ombudsman/DIALOG is limited in France to (a) accounting, financial, banking and auditing matters; (b) bribery and corruption matters; (c) anti-competitive matters; and (d) internal processes and controls related to (a), (b), and (c) above. For details regarding Ombudsman/DIALOG in France, please click here.