Pratt & Whitney Sikorsky UTC Aerospace Systems UTC Building & Industrial Systems
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Supplier Gold tools

What is ACE?

UTC is committed to Achieving Competitive Excellence (ACE). ACE is our proprietary operating system to ensure world-class quality in our products and processes.

With its relentless focus on increasing efficiency and reducing waste, ACE is integral to the company's performance model. Facilities worldwide are using the operating system to improve quality and customer satisfaction while lowering cost.

ACE is built on three main elements:

  • Culture and philosophy based on the teaching of the late Yuzuru Ito, the company's advisor on quality methodologies. This is institutionalized in the new Ito Foundation training program.
  • A set of tools that helps the organization identify process improvement opportunities, solve problems and assist with decision making processes.
  • The competency, commitment and involvement of the entire organization.

ACE is implemented on the micro level, with employees who are trained and empowered to implement the standard processes across the company. Through a rigorous, data-driven process assessed by internal assessors, employees and their organizations progress through the qualifying, bronze, silver and gold levels of ACE.

As a supplier, you can take advantage of the following tools that we apply from the ACE operating system; or you may use your company's continuous improvement system. All Supplier Gold tools are available in multiple languages.

Process improvement tools (PDF)
Sort, Straighten, Shine, Standardize, Sustain (5S)
Set-up reduction
Total Productive Maintenance (TPM)
Standard Work
Process Certification
Value Stream Process Management (VSPM)
Production Preparations Process (3P)

Problem solving tools (PDF)
Quality Clinic Process Charts (QCPC)
Relentless Root Cause Analysis (RRCA)
Mistake Proofing
Market Feedback Analysis (MFA)

Glossary